What Is a Queue Management System? A queue management system is a set of tools, hardware, software, or both, that organises how customers wait for a service, whether that's at a bank counter, a hospital registration desk, or a government office. Instead of a physical line where people simply stand and wait, most modern setups use ticketing kiosks, digital displays, and sometimes mobile apps to manage the flow of visitors and let them know when it's their turn. Why Waiting Lin